Symphony 101 – FAQ

IMPORTANT INFORMATION REGARDING FALL 2020 & COVID-19

Single tickets will not be available for the first three concerts on our 20-21 Season. In-person seating is limited to 200 seats and will only be available to our paid season ticket holders. For more information on the upcoming season and how you can join us from the comforts of your home, click here! 

FALL 2020 RECOMPOSED FAQ

WHAT HAPPENS ONCE I RESERVE MY SEATS FOR THE FALL CONCERTS?
A week prior to the concert, the DSSO Box Office will contact everyone who has reserved seats. Staff will check the following items with you: 

  1. If you are still confirmed to attend the concert
  2. If you or anyone in your party has experienced COVID symptoms recently. 
  3. Will you be parking at the DECC or need the Symphony Bus? 

Information about the flow of the event will be emailed in our Know Before You Go emails. 

HOW WILL THE CONCERT EVENING GO?

  • Prior to the concert, all subscribers will receive a hardcopy of the Fall 2020 edition of the Northern Sounds Magazine program book. Please keep your copy safe and bring with you to each concert you are attending, as there will be limited stock of magazaines available in the Hall. 
  • Attendees will enter the Symphony Hall Lobby from the parking ramp skywalks or the Symphony Bus drop off location. 
  • All guests will be required to wear a mask upon entering the DECC and maintain social distancing. 
  • You will check in at the entrance to Symphony Hall, have your temperature taken, and confirm that everyone in your party has not been experiencing COVID symptoms. 
  • If a patron refuses to wear a mask, answer the questions, or experiences an above average temperature or a positive COVID symptom, they will not be allowed entrance into Symphony Hall. 
  • A representative will confirm your name on the reservation list and you will be directed to your seat(s). Patrons will be socially distanced from each other inside of the Hall. 
  • You will be asked to stay in your seat during the entire concert and there will be no intermission. Masks must be worn for the duration of the concert. 
  • At this time, there will be no pre-concert food or beverage service. 
  • At the conclusion of the concert, we ask that all guests exit the DECC promptly without gathering in groups. 
  • Please note these details are subject to change. 

HOW WILL SEATING WORK? WILL I HAVE MY SAME SEATS?

Due to social distancing during these Fall 2020 concerts, the DSSO cannot guarantee your same seats. We will work to accommodate requests for aisles and wheelchair spots. Your seats will be reserved for you when we can return to Symphony Hall at full capacity. 

WILL YOU BE MAILING OUR PHYSICAL TICKETS?

The DSSO will not mail out physical tickets for fall performances. If you attend, you will be checked in as you arrive and directed to your seats. 

WILL THERE BE A SYMPHONY BUS?

Yes, there will be limited Symphony Bus Service running. Bus rides are $7 round trip during the Fall 2020 Recomposed season. The buses will be running at 50% capacity (25 per bus).  You will be required to reserve your spot prior to the concert, no unannounced pick-ups, and your name will be confirmed when you board.  

WILL I NEED TO BUY A SEASON PARKING PASS FOR THE DECC?

The DECC is not allowing us purchase season parking passes at this time.  However, if you do attend one of the concerts in person this fall and park at the DECC, your parking will be paid for by the DSSO.

IF I DO NOT WANT TO ATTEND THE CONCERTS IN-PERSON, WHAT ARE MY OPTIONS?

The DSSO is offering virtual viewing options for all of our Fall Concerts with DSSO Live.  You will be able to live-stream the concerts on your tv, computer, tablet or phone, thanks to our partner WDSE.  We are also working with our musicians to have the recordings available on-demand for a to-be-determined time frame following the concert. For paid subscribers, you will have access to this content for free. More details about how to access our digital performances on DSSO Live will be sent out soon! 

I AM A SUBSCRIBER WHO AS ALREADY RESERVED AND PAID FOR MY SEASON TICKETS, WHAT ARE MY OPTIONS?

As a paid subscriber, you are golden:

  • You received the 20% early bird discount
  • You have locked in your seats locked in for this year and next year
  • You will be the first to be seated into your seats this Spring, if we are allowed to by state and local guidelines.

You will have priority access to the in-person tickets this fall, as a thank you for your early and complete payment.

You will also have full access to all of the digital performance options on DSSO Live for the Fall 2020 and the remaining Winter and Spring 2021 Concerts.  That means you can enjoy the DSSO even if you do not wish to attend the concerts in person this season.

As a fully paid subscriber, the DSSO will also be sending you a special thank you gift packet, to show just how much the DSSO appreciates your support.  Without our subscribers, we would not be able to bring you any concerts this fall.

I AM A SUBSCRIBER WHO HAS RESERVED, BUT NOT PAID FOR MY SEASON TICKETS, WHAT ARE MY OPTIONS?

As a reserved subscriber, you are eligible for:

  • A 20% early bird discount on your subscription
  • Confirming your seats locked in for this year and next year

If you pay a deposit of 50% on your season tickets, you will be able to:

  • Have access to in-person tickets for the three Fall 2020 concerts.
  • You will also have full access to all of the digital performance options for the Fall 2020 and the remaining Winter and Spring 2021 Concerts.

Once we finalize our plans for the Winter and Spring Concerts, we will contact you directly about ticketing options, as we hope to know more about increased hall capacity and other social distancing guidelines.

I AM A SUBSCRIBER WHO HAS NOT RESERVED OR PAID FOR MY SEASON TICKETS, WHAT ARE MY OPTIONS?

If you are past subscriber to the DSSO and have not contacted us about your season tickets, please reach out to us by calling the Box Office at (218) 623-3776.  We will also be reaching out to you as well.

As a past subscriber, you are eligible for:

  • A 20% early bird discount on your subscription
  • Confirming your seats locked in for this year and next year

If you pay a deposit of 50% on your season tickets, you will be able to:

  • Have access to in-person tickets for the three Fall 2020 concerts.
  • You will also have full access to all of the digital performance options for the Fall 2020 and the remaining Winter and Spring 2021 Concerts.

Once we finalize our plans for the Winter and Spring Concerts, we will contact you directly about ticketing options, as we hope to know more about increased hall capacity and other social distancing guidelines.

I AM NOT CURRENTLY A SUBSCRIBER, BUT I WANT TO ATTEND CONCERTS IN PERSON, DO YOU HAVE ANY OPTIONS FOR ME?

Currently, the DSSO is not selling single tickets to its Fall performances.  However, if you would like to purchase a 2020-21 Season subscription for $100, you will get access to the entire season’s worth of digital performances, and have the opportunity to attend concerts after all of our current subscribers have been seating, if seating is still available.

WHAT IS THE VALUE OF BEING A SUBSCRIBER RIGHT NOW?

Even though you are not able to sit in your seat at the DECC, your support is vital this year as we move forward with new and innovative ways to keep our performances going during this time of disruption. During the last 6 months, the DSSO was able to balance its budget and operate in a cash-positive manner. Your subscription support will go directly to support our musicians, some of which have not been able to find work in more than six months. We are excited to start the season with these limited concerts and hope to return to full strength on stage and in the audience by Spring 2021. 

WHAT IS THE VALUE OF BEING A SUBSCRIBER RIGHT NOW?

Even though you are not able to sit in your seat at the DECC, your support is vital this year as we move forward with new and innovative ways to keep our performances going during this time of disruption. During the last 6 months, the DSSO was able to balance its budget and operate in a cash-positive manner. Your subscription support will go directly to support our musicians, some of which have not been able to find work in more than six months. We are excited to start the season with these limited concerts and hope to return to full strength on stage and in the audience by Spring 2021. 

WILL THERE BE CHANGES TO THE REMAINDER OF THE 20-21 SEASON?

We anticipate there will be some changes to the concerts that are currently listed for February to May 2020, but have not finalized them yet. Music Director Dirk Meyer is working closely with staff and musicians to review all of the concerts and make sure they all comply with the current social distancing and group gathering requirements both from the state and recommendation from other orchestras across the nation.  It is our hope and goal to have a full set of nine concerts for the 2020-21 Season, but that may not happen as we respond to the changing requirements linked to battling this pandemic. We have yet to make a decision about where the canceled concerts will be reprogrammed in part or in full in the future, but we are looking into those options.

We want to ensure the safety and health of our musicians, staff and patrons with every activity we pursue, and look forward to being able to welcome you back to your seats to enjoy a concert of the orchestra at full strength.  Until that time, we will adjust follow all state and local guidance on gatherings and the best research as to how orchestra musicians can perform together safely.

WHAT IF I WANT A REFUND?

We would ask you to first consider taking your subscription and donating it to the DSSO.  This year, due to the global pandemic, our advertising and corporate support has substantially decreased, and while we are experiencing a savings with a reduced compliment of musicians, we have increased cost for our broadcasting and partner fees.  Your donation is completely tax-deductible, and your investment will ensure we have performance this season and that we can continue to perform for our community and beyond.

All your symphony questions–Answered!

If you are attending your first Duluth Superior Symphony Orchestra (DSSO) concert, below are some frequently asked questions to help make your experience more enjoyable. About the experience:

  • Should I arrive early?
  • What should I wear?
  • How long will the concert be?
  • When should I clap?
  • What should I do with my cell phone during the concert?
  • Can I bring my kids?
  • About the experience

Should I arrive early?

Absolutely! At 5pm the box office is open to pick up any will call tickets. And at 6pm, prior to each concert, Bill Bastian presents a pre-concert talk on the Mezzanine level of the Auditorium. If you’re unable to attend the pre-concert talk, plan to arrive at least 20 minutes before concert time, so you can find your seat and have some time to read the program notes. The Box Office can get pretty busy on concert night, so plan your visit accordingly so the concerts can start on time.

What should I wear?

There is no dress code! Anything that makes you feel comfortable is fine. Most people will be wearing business clothes or slightly dressy casual clothes, but you’ll see everything from khakis to cocktail dresses.

How long will the concert be?

It varies, but most orchestra concerts are about 90 minutes to two hours long, with an intermission at the halfway point. It’s a good idea to take a look at the program before the concert starts to get an idea of what to expect.

When should I clap?

In most classical concerts the audience doesn’t applaud during the music. They wait until the end of each piece, then let loose with their applause. But this can be a little tricky, because many pieces seem to end several times—in other words, they have several parts, or “movements.” These are listed in your program. In general, musicians and your fellow listeners prefer not to hear applause during the pauses between these movements, so they can concentrate on the progress from one movement to the next. Sometimes, though, the audience just can’t restrain itself, and you’ll hear a smattering of applause during the pause before the next movement. It’s perfectly OK to join in if you enjoyed the music, too.

What should I do with my cell phone during the concert?

During the performance, all cell phones, tablets, pagers – anything that makes noise or glows – should be off.  Intermission is a perfect time to check your Facebook or Twitter feed or post a quick photo of yourself and other symphony goers on Instagram (don’t forget #DSSO).  Just make sure you turn your device off before intermission is over.

Can I bring my kids?

It depends on the concert and on the age of your child. Many standard-length classical concerts are not appropriate for small children because they require an attention span that is difficult for youngsters to maintain. Most concerts also are held at night, and stretch beyond “bedtime.” For most concerts we recommend that children be at least eight years old to attend. DSSO Pops concerts and Youth Orchestra concerts are suited better for younger ages. Also, the Masterworks/Discovery Concerts would be more appropriate for younger audiences.