The DSSO acknowledges that the current state of affairs caused by the global pandemic has us navigating new challenges, but we want to assure that we are all in this together and we are there with you, our loyal and valued patrons. Until we are able to resume our concerts safely, we are exploring multiple scenarios to keep the music going and to keep us connected, whether that is through digital concerts streamed to ticket holders; reducing audience capacity to accommodate social distancing for patrons; concerts featuring smaller ensembles to facilitate social distancing on stage, and more.
To that end, we want to convey with you the following promises:
- We remain committed to bringing the best in music to the Twins Ports, and pledge to do everything in our power to keep our musicians, staff, and audiences safe and healthy.
- If an event needs to be changed, rescheduled, or canceled, we will let you know as soon as possible, providing you with options for your unused tickets including ticket turn back as a donation for tax credit, gift certificates, exchanges, and refunds.
- We pledge to be flexible, empathetic, and accommodating in the case you will need to remain away from our events for your safety and health.
For our subscribers, we want to pledge the following:
- The DSSO will extend early bird discount pricing throughout the remainder of the 2020-21 Season. This will be valid for any subscriber – both new and renewing.
- Subscribers will be the first to both know and be in line for seats available when concerts resume. We anticipate there will be a level of social distance seating required, but subscribers will be accommodated within those designs.
- The DSSO will guarantee that all subscribers retain their seats for the 2020-21 and the 2021-22 Season. Your seats are yours and we will save them for you – we just ask that your reserve your subscription with our office. While you may not be able to sit in those exact seats in the event of social distance seating, you can rest assured that those particular seats will be yours when regular seating is reinstated by the DECC facility.
- If we are unable to hold concerts or you do not feel comfortable attending, you will be offered the option to donate in support of the orchestra, exchange to another performance in the season, or get a refund (if you have already paid for the 2020-21 Season) – no questions asked.
We continue to be focused on creating exceptional performances and experiences that engage audiences and expand their connections to live orchestral music and enrich our community.
-Duluth Superior Symphony Association Board of Directors
Brandon VanWaeyenberghe, Executive Director
Dirk Meyer, Music Director